Orders & products
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We advise you to contact us at sav@cloneoff.com and explain to us what you wish to modify. We will be happy to answer you.
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Our stainless steel jewelry is designed to be water resistant, however, it's best to avoid prolonged exposure as it can be harsh on your jewelry.
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At Clone Off, we offer different sizes for our jewelry. You can refer to the size guide (link to the site page) to find out yours.
Payments & security
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here .
Shipping & delivery
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Our jewelry is handmade with care and precision . Due to this artisanal manufacturing process, our order preparation times are generally 3 to 5 days. As soon as the package is dispatched, the delivery will take between 3 to 4 days via the delivery service of La Poste.
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We deliver all over the world , so you can enjoy our creations wherever you are.
Our delivery times generally vary between 7 to 10 working days. However, it is important to note that these deadlines may vary depending on your place of residence.
Warranty & repair
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We are committed to offering quality jewellery, but your jewel may arrive at its destination damaged by its delivery, it is possible to have it repaired. To do this, simply contact our after-sales service at sav@cloneoff.com, attaching a photo of the jewel and your order number.
Returns & Refunds
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Returns are accepted within 15 days of receipt of the order.
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To make an exchange or a refund, simply follow the instructions by clicking on this link:https://cloneoff.shipping-portal.com/rp/ (link to be changed)
The product must be returned in its original packaging, in its original condition.
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